Frequently asked questions
Is there a minimum amount of consumable I must buy every year?
We just ask you to pay for the first set of toners at the beginning of the scheme. From then on it is just what you need.
I am worried that the price of your ink/toner will be well above the market price
We undertake to source the best prices so we are competitive, you can be reassured that there is no hidden catch here. We want your repeat custom – and we only get that by providing you with a good service and fair pricing, that is competitive.
Do I have to pay any quarterly charges or ‘click’ charges.
No. You just pay for your consumables that you use – this is a big saving over managed print contracts that charge you for maintaining the printers.
Schools often ask – Do I need LEA approval – for the scheme?
No. There’s no need for LEA approval as it is NOT a finance agreement nor are you tying your school into a long term contract – an end to those 3/4/5 year managed service contracts that you wish you hadn’t signed up for.
Can I buy my own toners if I can find them cheaper?
No, the agreement is that we supply the toners – that is why you have the printers free. Don’t worry though, we do so at competitive prices – do let us know if you do find cheaper genuine consumables in stock elsewhere but we think it will be unlikely. The cost of the toner/ink to you will be at a fair price – and no maintenance to pay.
Will the printer cope with the printing demands of a busy office/school environment?
We only use branded printers that suitable for high capacity use and are very well engineered. We select them for this scheme because of their reliability and ease of use.
What happens if there is a problem or the printer breaks down?
If we cannot repair it then we will replace it with a new or professionally refurbished unit. We are locally based so can be out to you within 24 hours. We will provide free telephone support to help you with any issues you may have.
What happens if I want to return the printer?
That’s fine, we ask that you give us a month’s notice in writing.
Are empty consumables recycled in keeping with green policies?
Yes. We are partners with zero waste recycling and would love you to keep the empty cartridges for us to collect when we are delivering your orders. Click on ‘Our partners’ for video to see what happens to them Our partners – Zero Waste Recycling You don’t need to arrange collection, we collect it from you and then we contact zero waste recycling to collect them from us. We are very keen that we recycle all our empty cartridges so nothing goes into landfill.
We hope you are interested and look forward to building a long-term relationship with you and your business/school.
Just email email@example.com or phone us on 01244 566330 (if the line is busy leave a message and we will get back to you) – once we have discussed with you what your requirements are, we aim to supply you within the week.
Customer Information Sheet: Customer Information sheet
‘How To’ guides to keep you printing